Last Updated: October 22, 2026
Welcome to the Terms of Service for www.unvault.co (the "Website"), and related mobile applications (the "App") operated by Unvault, Inc. ("Company", "we" or "us"). The Website and App content, tools, features and functionality are collectively the "Services". These Terms govern your access to and use of the Services.
SECTION 9 CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. By agreeing to these Terms, you agree to resolve disputes through binding individual arbitration, waiving jury trial rights and class action participation rights, as detailed below. You may opt-out as explained in Section 9.
You must be 18 years or older and reside in the United States or its territories to use the Services. You may not use the Services for commercial purposes. By using the Services, you represent and warrant you meet these requirements.
To access certain features, you must create an Account by providing an email address, personal information, and a self-selected password. You agree to provide accurate, complete, and updated Account information, updating it immediately if it becomes inaccurate.
You are solely responsible for Account activity and password confidentiality and security. Notify us immediately at [email protected] if your Account or password has been compromised or if you suspect unauthorized use.
You agree not to create an Account if previously removed or banned from services unless we provide written consent. We may require additional information and documentation per compliance policies or applicable anti-money laundering and counterterrorism financing laws. We may suspend or prevent Account access until you comply with information requests.
3.1 Applying to Sell. You may offer to sell eligible items such as jewelry ("Items") to us. All information regarding your Offer, including item description, images, and payment method, must be accurate, current, and complete. You may only offer Items you own, representing exclusive ownership, full transfer and sale rights, freedom from liens or claims, and that Items are not counterfeit, inauthentic, or stolen.
3.2 Initial Quote. Upload a photo and description of your Item. We may provide an estimated value ("Initial Quote"), which is non-binding, based on initial information and current market data using various sources including AI technologies. The Initial Quote may not reflect current market value and may be revoked anytime before acceptance.
3.3 Shipping Your Item. By creating a Sell Order, you accept the Initial Quote and we may provide a pre-paid shipping label. You bear all loss risk during shipment. You are responsible for secure packaging, correct shipping provider use, and following packing instructions. We recommend bringing packages directly to FedEx for receipt. We are not responsible for items damaged, lost, or stolen during shipment, except for insurance coverage on pre-paid label shipments.
3.4 Authentication. Upon Item receipt, we authenticate and evaluate it through weighing, photos, metal content and purity testing, gemstone assessment, brand evaluation, hallmark inspection, and condition assessment. We provide a Final Quote based on this assessment, delivered within 1–3 business days. The Final Quote may be higher or lower than your Initial Quote.
3.5 Acceptance of Final Quote. After receiving your Final Quote, you have five business days to accept or reject it. If you do not affirmatively reject it and it equals or exceeds 75% of the Initial Quote amount, acceptance is deemed automatic. If you reject the Final Quote, we return your goods. Once accepted, Final Quote acceptance is final and irrevocable.
3.6 Payment. If a Final Quote is accepted, payment is made via ACH or PayPal. We may deduct a service or transaction fee from payment. Payments are attempted within 1–3 business days after acceptance. Payments may be delayed, withheld, or reversed if we suspect fraud, misrepresentation, or illegal activity. You are responsible for all taxes, duties, or fees relating to received payments.
3.7 Returning Goods & Other Shipping Issues
When returning items, we ship them using third-party providers. For rejected Final Quotes, we cover return shipping and obtain insurance for the Final Quote value. For other returned items, you are responsible for return shipping fees and insurance.
If discrepancy exists between Items and received packages, you and the Company work in good faith to resolve it. Our intake records are presumptive evidence of package contents. If you believe our records are incorrect, notify us within 10 business days and provide documentation within 30 days of request.
Do not include additional goods or items in shipments beyond those subject to the Initial Quote unless specifically requested by us in writing. We are not liable for loss or damage to such additional goods.
Our Privacy Policy describes how we handle information you provide when using the Services. For a privacy practice explanation, visit our Privacy Policy at https://www.unvault.co/privacy-policy.
5.1 Right to Use Services. We permit you to use the Services for personal non-commercial use only, provided you comply with these Terms. We grant you a personal, non-assignable, non-sublicensable, non-transferable, and non-exclusive license to access and display content provided as part of the Services, solely enabling permitted use.
5.2 Restrictions. You may not download, modify, copy, or distribute Services content; decompile or reverse engineer the Services; use bots or automation software; exploit the Services commercially; attempt unauthorized access; introduce malicious code; submit unlawful or harassing content; or access the Services in any way not expressly permitted by these Terms.
5.3 Use of the App. You are responsible for providing the mobile device, wireless service, and Internet connection needed to use the App. You may receive push notifications or texts. You may opt out of push messages through the Services or your mobile device's operating system.
5.4 Apple App Store. These Terms are solely between you and the Company, not Apple. Apple has no responsibility for the App or its content, maintenance, or support. Apple is a third-party beneficiary of these Terms regarding your App use.
6.1 Ownership of the Services. The Services, including their look and feel, proprietary content, and materials, are protected under copyright, trademark, and other intellectual property laws. The Company and/or its licensors own all right, title, and interest in and to the Services.
6.2 Ownership of Trademarks. The Company's name, trademarks, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors.
6.3 Ownership of Feedback. All Feedback you provide becomes the Company's sole and exclusive property. The Company may use and disclose Feedback in any manner without further notice or compensation to you.
6.4 Your Content License Grant. By using the Service and uploading Your Content, you grant us a royalty-free, transferable, sub-licensable, worldwide, and irrevocable license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content solely as required to operate and provide the Services.
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8.1 Disclaimers. Your access to and use of the Services are at your own risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Company Entities disclaim all warranties and conditions, whether express or implied, of merchantability, fitness for a particular purpose or non-infringement. The Company Entities make no warranty for completeness, accuracy, or reliability of the Services; harm to your computer system; operation or compatibility with any application; uninterrupted availability; or Your Content deletion. The laws of certain jurisdictions, including New Jersey, do not allow limitations on implied warranties — if these laws apply to you, some disclaimers may not apply.
8.2 Limitations of Liability. To the extent not prohibited by law, the Company Entities will not be liable for any indirect, special, exemplary, incidental, consequential or punitive damages arising out of or related to your use or inability to use the Services. The Company Entities' total liability shall not exceed the greater of $100.00 or the amount you paid in the past six (6) months for the Services giving rise to the claim.
8.3 Indemnification. You agree to defend, indemnify, and hold the Company Entities harmless from and against any claims, costs, damages, losses, liabilities, and expenses arising out of or in connection with your Items, violation of these Terms or applicable law, violation of third-party rights, Services misuse, Your Content, or your negligence or wilful misconduct.
The Company Entities take no responsibility for any content that you, another user, or a third party creates, uploads, posts, sends, receives, or stores on or through the Services. You may be exposed to content that is offensive, illegal, misleading, or otherwise inappropriate, for which the Company Entities will not be responsible.
Nothing in the Services constitutes investment, financial, legal, or other professional advice. If you require such advice, please consult an appropriate professional.
You agree that a breach of these Terms will cause irreparable injury to the Company for which monetary damages would not be an adequate remedy, and the Company shall be entitled to equitable relief without a bond, other security, or proof of damages.
9.1 Please read this section carefully. It may significantly affect your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims. It contains procedures for mandatory binding arbitration and a class action waiver.
9.2 Informal Process First. In the event of any dispute, either party will first contact the other and make a good faith effort to resolve it within 30 days before resorting to formal resolution means.
9.3 Arbitration Agreement. Any remaining dispute will be resolved by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules, using the English language. Any arbitration will take place on an individual basis — class arbitrations and class actions are not permitted.
9.4 Exceptions. The following disputes will be resolved in a court of proper jurisdiction: (a) small claims court disputes; (b) disputes where the sole relief sought is injunctive relief; or (c) intellectual property disputes.
9.5 Costs of Arbitration. Payment of all filing, administration, and arbitrator costs will be governed by the JAMS Rules, except where such costs would be prohibitively expensive, in which case the Company will pay the necessary amount.
9.6 Opt-Out. You have the right to opt out of arbitration by sending written notice to [email protected] within thirty (30) days of first registering for the Services.
9.7 CLASS ACTION WAIVER. Any proceeding to resolve disputes will be brought only in your individual capacity and not as part of any class, consolidated, or representative action. You and the Company each waive the right to participate as a plaintiff or class member in any class action.
10.1 SMS Messaging — Unvault SMS Alerts. By providing your mobile phone number and opting in, you consent to receive recurring text messages from Unvault, Inc. as part of our "Unvault SMS Alerts" program, including order and quote status updates, account notifications, and marketing or promotional messages (such as special offers, product updates, and reminders), sent to the phone number(s) you provide. Consent to receive text messages is not a condition of any purchase.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message you receive from us. After you text STOP, we will send one final confirmation message, and you will not receive further texts from us unless you opt in again. For help, reply HELP to any message, or contact our support team at [email protected].
Carriers are not liable for delayed or undelivered messages.
For details on how we collect, use, and share the phone number and consent information associated with this program, see our Privacy Policy at https://www.unvault.co/privacy-policy.
10.2 Updating These Terms. We may modify these Terms from time to time and will update the "Last Revised" date. Material changes will be communicated by email or prominent website notice. Your continued use of the Services after modifications constitutes acceptance.
10.3 Termination. If you breach any Terms provisions, all licenses granted by the Company will terminate automatically. The Company may suspend, disable, or delete your Account with or without notice, for any or no reason.
10.4 California Residents. You may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
10.5 Export Laws. You agree not to export or re-export the Services to any country requiring U.S. export license without obtaining such approval, including to U.S. embargoed countries or persons listed on U.S. Government prohibited parties lists.
10.6 Miscellaneous. These Terms constitute the entire agreement between the parties. If any provision is unlawful or unenforceable, it shall be deemed severable and shall not affect the remaining provisions. These Terms are governed by the laws of the State of California, and any disputes not subject to arbitration will be resolved in state and federal courts located in Santa Clara County, California.
10.7 Contact Us. You may contact us at: 1825 S Grant St, Suite 200, San Mateo, CA 94402, or by email at [email protected].
Last Updated: October 2026
Invite & Earn (the "Program") is Unvault's referral program, allowing existing customers ("Referrers") to invite others ("Referred Friends") to sell jewelry through Unvault. Participation is subject to these Terms & Conditions and Unvault's general Terms of Service. The Program terms are as displayed on the Unvault website at unvault.co/invite-and-earn at any given time. Unvault reserves the right to modify, suspend, or terminate the Program anytime without prior notice, and the version of the terms published on the website at the time of any transaction or reward determination shall govern.
Referrers must have an active, verified Unvault account in good standing. A Referrer's invites unlock only after their own first completed sale — specifically, the day the Referrer's own payout clears. Each unlock grants the Referrer five (5) invites.
Referred Friends must not currently hold an active Unvault account at the time the referral code is applied. Employees, contractors, and immediate family members of Unvault are not eligible to participate. Self-referral is prohibited and will result in disqualification.
A referral code may be applied in the following ways: (a) automatically linked to the Referred Friend's account when they sign up via a shared referral link, with no further action required on their part; or (b) manually entered by the Referred Friend in the field marked "Referral Code" at the address step of checkout, before the shipping label is generated.
An invite is considered used the moment a Referred Friend signs up with it, regardless of whether that Referred Friend goes on to ship an Item or complete a sale.
Once a Referred Friend signs up using an invite, they must ship their Item within fourteen (14) days. The fourteen-day period begins on the date of sign-up, not on the date the Referred Friend completes or accepts a sale.
A "qualifying transaction" is a completed jewelry sale where the Referred Friend has accepted Unvault's final offer for a total transaction value of $500 or more. Getting a valuation, initiating a sale, or declining a final offer does not constitute a qualifying transaction.
Referred Friend reward. On a qualifying transaction, $50 is added as a separate line item to the Referred Friend's payout, on top of Unvault's offer for their Item. This amount is not a discount and does not reduce or otherwise affect the offer amount.
Referrer reward. On a qualifying transaction, the Referrer is paid $50 the day after the Referred Friend's payout is issued, using the same payout method described in the Terms of Service (Section 3.6).
Only one qualifying transaction per Referred Friend will generate rewards under the Program. A referral code may only be applied once per Referred Friend and may not be re-used on a subsequent order. Rewards cannot be applied retroactively to a completed transaction, combined with other promotional discounts or offers, exchanged for cash, or transferred.
A Referrer holds a maximum of five (5) invites per unlock. Because each qualifying transaction pays the Referrer $50, a Referrer may earn up to $250 from a single batch of five invites.
There is no limit on the number of times a Referrer can unlock a new batch of invites: completing another qualifying sale of their own re-opens five additional invites.
Unvault reserves the right to withhold, reverse, or void any reward where it reasonably suspects fraudulent activity, manipulation of the Program, use of automated tools, or violation of these Terms. Accounts found to be in breach may be suspended or permanently banned from participation.
The Invite & Earn program, including all reward values, eligibility criteria, invite limits, and any other terms, is offered on an "as-is" basis as displayed on the Unvault website (unvault.co/invite-and-earn) at any given time. Unvault may update these terms at any time. The version of the Program terms published on the website at the time of any relevant transaction or reward determination shall be the governing version. Continued participation in the Program constitutes acceptance of the then-current terms. For material changes, Unvault will endeavour to notify existing Referrers via their registered email with reasonable notice where practicable.
Unvault's total liability in connection with the Program shall not exceed the value of the reward(s) at issue. Unvault is not liable for any indirect, incidental, or consequential damages arising from participation in the Program or inability to use an invite or reward.
For questions about the Program or to report an issue with a reward, contact us at [email protected]. We aim to respond within 2-4 business days.
